Terms & Conditions

By using our website, you indicate that you accept our terms of supply set out below and that you agree to abide by them. If you do not agree to our terms of supply, please refrain from using our website.

Before you place an order, if you have any questions please contact us by e-mail between 9am-5pm.



FlowCell Limited (“we/us/our”) is a limited company registered in England and Wales (registered number: 10627287). Our registered office is at Exchange Building, 66 Church Street, Hartlepool, TS24 7DN.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.



2.1     The prices payable for goods that you order are as set out in our website.  The prices displayed include United Kingdom value added tax.  For orders made from outside the United Kingdom and other member states of the European Union United Kingdom value added tax will be deducted from the price displayed on our website when you choose your country at the bag (shopping basket) stage. For orders made from the UK and other member states of the European Union United Kingdom value added tax is added to the price at the rate prevailing when your order is accepted by us

2.2    You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.



3.1     You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods.  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2     To cancel your contract you must notify us in writing.
3.3    If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.  If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
3.4     Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.  If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.



We reserve the right to cancel the contract between us if:

4.1.1    we have insufficient stock to deliver the goods you have ordered;
4.1.2    we do not deliver to your area;
4.1.3    one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
4.1.4    there are one or more material errors in the description of the goods ordered.
4.2     If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.



5.1     We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2     Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3     You will become the owner of the goods you have ordered when they have been delivered to you.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.



6.1   If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
6.2     If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1    to make good any shortage or non-delivery;
6.2.2    to replace or repair any goods that are damaged or defective; or
6.2.3    to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3     Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

6.4     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.



7.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

Exchange Building, 66 Church Street, Hartlepool, TS24 7DN

and all notices from us to you will be displayed on our website from to time.



8.1   We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.



9.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.



10. You acknowledge and agree to be bound by the terms of our Privacy Policy


11.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.



12.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.



13.1 This prize draw is open to residents of the UK aged 18 years or over who purchase a FoodCell or other item as promoted in a partner promotion. Employees of FlowCell Ltd, their families, agents or anyone else professionally associated with the draw are not eligible to enter.

13.2. To enter this competition, entrants must enter their contact details on the FlowCell (foodcell.co.uk and other site extensions) website and opt into the competition Entry is restricted to one per person. Once submitted, entries cannot be amended.

13.3. Late, illegible, and incomplete entries sent through agencies and third parties will not be accepted.

13.4. The winners will be drawn at random from all entries received by the closing date stated on our social media or parter media posting that has been approved by FlowCell Ltd.

13.5. The winners will be contacted within 1 working day of the closing date of the prize draw. Should FlowCell Ltd be unable to contact a winner within 7 working days, or should a winner be unable to accept their prize, FlowCell Ltd reserves the right to award that prize to an alternative winner, drawn at random from other applicants.

13.6. The prizes are non transferable and there are no cash alternatives.

13.7. The winners may be required to participate in reasonable publicity on behalf of the FlowCell Ltd.

13.8. Entrants’ data will be used for the purpose of administration of this prize draw and in accordance with the permissions granted or withheld at the point of entry.

13.9. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the FlowCell Ltd and accordingly may at its discretion amend the promotion and the entrant agrees that no liability shall attach to FlowCell Ltd as a result thereof.

14.0. These Terms and Conditions are to be interpreted in accordance with English law and any dispute arising out of these Terms or their subject matter is subject to the exclusive jurisdiction of the English Courts.