Delivery & Returns

DELIVERY

Deliveries to the UK are sent next business day delivery, tracked with proof of delivery. Deliveries to the rest of the world are sent using International Tracked (Where possible) and proof of delivery. Orders are in most cases sent out within 24 hours. You will receive an email stating that your order is complete when we have posted it.

Expected delivery times:

UK orders: Next working day if order before 3pm.
Europe: 3-7 working days from posting.
Rest of World: 5-10 working days from posting.

If you have not received your order within these time frames please contact us (info@flowcell.co.uk) (please bear in mind that deliveries to some countries can take longer than the times indicated above and these are provided as a guide).

 

INTERNATIONAL CUSTOMERS

All items shipped to EU countries have VAT included and there are no import duties on such items.

Items shipped outside the EU are sold exclusive of VAT. Import duties and taxes may be imposed when the shipment reaches your country and you are responsible for these. Please check your local customs authorities for the relevant rates.

Please note: It is a requirement that we declare the full value of the goods (not including shipping charges) on all packages being sent outside of the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot inaccurately describe the contents; claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

 

RETURNS

Our policy lasts 21 days. If 21 days have passed by since your purchase, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a completed copy of our returns form and proof of purchase (sales receipt, a bank statement or an online sales invoice).

Please note that we will not refund any postage fees (except if you have received a wrong product). If you receive a refund, the cost of return shipping will be deducted from your refund. 

You will be responsible for paying for your own shipping costs for returning your item. We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey.

To receive a returns form please email returns@flowcell.co.uk. As soon as we have received your returns form send your product back to the address on the returns form. We suggest using tracked and or signed for mail. Exchanges usually take up to 7 business days and refunds can take up to 14 days – thanks for your understanding.

 

FAULTY ITEMS

Faulty items sent back to us will undergo an inspection. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed. 

Please note: Items over 30 days old may need to be sent off for repair before we can consider a refund/replacement. Our returns team will inform you if this is the case.

Please note we can only offer exchanges for faulty items. Unwanted items can be returned for a refund only.

The return address for your items is:

RETURNS
FlowCell Ltd
C/O Despatch 4U
Unit 39c, Lancaster Way Business Park
Ely, Cambridgeshire
CB6 3NW